Refund policy

Refund & Returns Policy
Last updated: 29 August 2026

GZ Style is a brand operated by Agastya Enterprises. We create made-to-order apparel and want every order to arrive exactly as expected.

Because most GZ Style products are made after an order is placed, we do not offer returns or exchanges for change of mind, incorrect size selection, or incorrect product, colour, or design selection by the customer. We do support customers when an item is damaged, defective, misprinted, incorrect, incomplete, or materially different from the order.

1. Returns, replacements and refunds

You may contact us for a replacement or refund if:

- Your item arrives damaged or defective.
- Your item has a material printing or manufacturing defect.
- You receive an incorrect item, colour, size, design, or quantity.
- Your order is incomplete.
- Your parcel is confirmed lost by the courier.
- Your order is materially delayed beyond the delivery estimate shown at checkout, subject to courier investigation.

2. How to raise a request

Please email us within 7 days of delivery.

Email: support@gzstyle.co.in
Subject line: Return/Replacement Request – Order #[Your Order Number]

Please include:

- Your order number.
- Your name and delivery postal code.
- Clear photographs or a short video showing the issue.
- Photographs of the courier package and shipping label, where relevant.
- An unboxing video, where available.
- A short description of the issue.

Please keep the product, original packaging, courier cover, tags, and invoice until we complete the review.

An unboxing video is strongly recommended for transit damage, missing items, incorrect items, or printing defects. It helps us assess and resolve claims faster.

3. What is not eligible

The following are generally not eligible for return, exchange, or refund:

- Change-of-mind requests.
- Incorrect size, colour, design, quantity, or product selected by the customer.
- A product that matches the published size guide but does not fit as expected.
- Minor variation in colour due to screens, lighting, production batches, or printing processes.
- Minor variation in garment measurements within reasonable manufacturing tolerance.
- Damage caused after delivery through misuse, improper washing, improper ironing, alteration, or normal wear and tear.
- Requests raised more than 7 days after delivery.

This policy does not limit any consumer rights that cannot be excluded under applicable law.

4. Size concerns

Please check the size guide on the product page before placing your order.

If you received the exact size ordered but it does not fit, it is normally not eligible for return or exchange because it was produced specifically for you.

If you believe the actual garment measurements materially differ from the published size guide, email us within 7 days of delivery with clear photos and measurements. We will review the request.

5. Review and resolution

We aim to acknowledge your request within 48 hours.

After receiving complete information, we will review the claim and may ask for additional photos, video, measurements, or other information. Do not send an item back unless we give you written return instructions.

If your request is approved, we may provide:

- A replacement of the affected item.
- A full refund.
- A partial refund where appropriate.
- Another remedy available under applicable law.

6. Cancellations

To request cancellation, email support@gzstyle.co.in as soon as possible after placing your order.

We can cancel an order only before it enters production or fulfilment. Once production has begun, a cancellation or change to the product, design, colour, size, quantity, or delivery address may not be possible.

7. Refund timing

Approved refunds are issued to the original payment method unless we agree otherwise in writing.

After we process a refund, your bank, card issuer, UPI provider, wallet, or payment provider may take 5–7 business days, or longer, to show the amount in your account.

8. Contact and grievance redressal

GZ Style is a brand operated by Agastya Enterprises.

Customer support: support@gzstyle.co.in

Grievance Officer: Mr. Amit Bhatnagar
Designation: Grievance Officer
Email: support@gzstyle.co.in

We aim to acknowledge consumer complaints within 48 hours and work toward resolving them within one month.

Principal place of business:

Agastya Enterprises
2nd Floor, House No. E-122, Radha Kunj
Brij Vihar, Chander Nagar
Ghaziabad, Uttar Pradesh – 201011
India

GSTIN: 09ACLFA9005A1ZO